How Legal terms affect account access
Our Legal terms explain who may access the account, which details we check, and how we respond when a policy question affects your account. Access depends on local law, so your location and eligibility can matter before phone verification is completed. We record payment references for
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DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity so we can match a wallet event to the correct account. If a detail is incorrect, contact us through the account help route and include your registered phone number plus the relevant receipt reference. We may
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pause an account while checking identity, payment ownership or a suspected access issue. These steps help us apply the same policy process to Indonesian customers in Surabaya, Bandung and other supported locations.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.